We're Hiring!

We are seeking positive, outgoing, and customer-focused people to join our team! Come be a part of fun yet challenging team-oriented environment geared for entertaining the public... will provide all necessary training!

Responsibilities

Escapology Game Masters will ensure an excellent customer experience for everyone!

Additional responsibilities include:

• Perform activities that facilitate the customer service experience
• Answering the phone (questions, scheduling, booking customers, etc)
• Meet and greet customers with a warm welcome and positive attitude
• Customer check-in (including waivers, payments, etc)
• Pre-game services (explains the rules, game, story, etc)
• Running multiple games at once (monitor, provide hints, support, etc)
• Communicating with the entire team and interacting with customers
• Deal with any issues effectively, efficiently, and graciously
• Post-game experience (game debrief, pictures, etc)
• Resetting game room quickly and correctly for next customer(s)
• Cleaning and disinfecting game rooms and common areas around the venue
• Perform general tasks around the venue to assist in its operation
• Upsell games and merchandise to customers
• Deliver an excellent and professional customer service experience to customers
• Maintain company standards (training, safety, apparel, etc)

Qualifications

Escapology Game Masters must possess excellent communication and customer service skills. The ideal game master is organized, detail-oriented, and enthusiastic about serving customers.

Additional qualifications include:

• 16 years of age or older
• Availability to work evenings and weekends (including holidays); requires flexibility
• Outgoing and confident with good communication skills, and good at speaking to groups
• Ability to multitask and manage high-pressure situations (problem-solving, quick thinking)
• Takes direction without complaint and completes tasks thoroughly without cutting corners
• Good initiative and does necessary tasks without needing prompting
• Able to work within a team and is a good team player
• Ability to stand for extended periods, bend, scoop, and regularly lift up to 20 pounds
• Ability to pass a background check
• Customer service and escape room industry experience preferred
• Experience with social media, marketing, event planning/management, electronics and computer/network technology, and basic handyman skills are a plus

Future

After successfully completing the training program, and as the team grows, other positions may be considered. We're all about employee development and support career advancement. Come be a part of this exciting adventure to help grow the premium live escape game franchise in Tewksbury... Time is of the essence!

About Escapology:

An Equal Opportunity Employer

Escapology is the fastest-growing escape game franchise with over 50 venues operating around the world!

Job Type: Part-time

Pay: Beginning at $13.50 per hour

Benefits:

• Verizon Discount
• AAA Membership Discount
• FREE Membership to TicketsAtWork (Exclusive Discounts)
• Wamesit: FREE Bowling
• Wamesit: FREE use of golf simulators
• Wamesit: 20% Merchandise/Food
• Wamesit: Discounts for Events
• Wamesit: FREE Arcade (non-redemption)
• Escapology Employee Discounts
• Flexible Schedule

Schedule:

• Holidays
• On-call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
COVID: Clean and disinfect game rooms and common areas, socially distance from guests, and sanitizer available for employees and guests. Everyone should feel comfortable and safe in a private, clean, and fun environment.

Ability to commute/relocate:

• Tewksbury, MA 01876: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Escape Game Master Work: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No